Sometimes things just don’t go right. But it’s okay because we accept returns if they are eligible.

Eligibility & Potential Fees

Returns can be made within 15 days from the date you’ve received all your items in the same order. Your return package must be mailed out within 14 days from the date we sent you the return instructions.

All items must be unworn and in the original condition with the original packaging and all tags attached. Hygiene stickers (if any) must be intact. Any item that appears to have been washed or altered will not qualify for a refund. The original shipping fee is non-refundable in most cases. Unless it’s a quality issue or problem with the order, unfortunately, we will not cover the return shipping. 

How to start a return?

You can start a return by sending a request email to us at support@insdolls.com and briefly let us know the reason. We will get back to you very soon(at most 6 hours) with detailed instructions for the return.

Please kindly note, items sent back to us without first requesting a return will not be accepted.

How to ship the item(s) back？

Since return address will vary according to the ordered item(s) & customer location, please first contact us to initiate a return request and we will then send you the detailed return instructions within 6 hours.

In general, please pack all of the items that you want to return with their original packaging and include a slip with the order number written. You could choose the cheapest method to ship at your location but it must have a tracking number. 

Once you have shipped the package, please let us know the tracking number and we will follow up with you once we receive the package at our facilities.

Where is my refund?

After your return request has been processed and the item(s) returned to our facilities, please expect up to 7 days for the refund to be issued to your original payment method.

The original shipping fee is non-refundable.

Exchanges

Please contact us at support@Insdolls.com to start an exchange request. We will get back to you very soon (6 hours max) with detailed instructions.

What is not accepted for return?

1. Swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.

2. We cannot offer refunds on items with broken hygiene seals.

3. Final Sale items.

4. Made-to-order items. Custom-made items.

Please get in touch if you have questions or concerns about your specific item. 

Additional Information:

1. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. Please follow the return instructions.

2. Please make sure you don’t include any non-Insdoll items by accident in your return package. We will not be responsible for sending back those items to you.

Still Need Help?

If you need additional support, please contact us at support@insdolls.com